FAQ

Vos questions ? Nos réponses

Voici quelques questions parmi celles qui nous sont le plus souvent posées et leurs réponses détaillées. Si vous avez une autre interrogation ou si ces réponses ne vous correspondent pas, n’hésitez pas à contacter notre service client dédié aux professionnels :

  • par mail [email protected]
  • par téléphone au +33 (0)1 42 78 37 72, du lundi au vendredi, de 9h00 à 17h30

Is HSBC’s online payment page secure?

The confidential data you supply when you pay for your subscription are sent directly to HSBC Bank’s secure server. We at UNI-Presse never have access to this.

When your order is validated and you are redirected to a page asking for your card payment, you are connected with HSBC’s online payment site. You’ll be asked for your 16-digit card number, its expiration date, and the 3-figure cryptogram usually found on the back of the card.

Your payment is directly encrypted onto HSBC’s server.

If you are ordering subscriptions for yourself as well as someone else, you can pay for both subscriptions in a single operation.

When will I receive the first number of my UNI-Presse subscription ?

This delay occurs by function of your magazine’s publishing schedule. In general, you can expect to wait between 4 and 8 weeks before receiving your first issue.

Is my information kept confidential?

UNI-Presse is committed to treating your information with the strictest policy of confidentiality. In conformance with the Loi Informatique et Libertés of January 6, 1978, you always have the right to access, modify, and delete any information concerning you.

Is it more expensive to renew my subscription, or open a new one ?

Certain subscriptions cost more to renew than to establish in the first place.

Our commission is 20 percent, whether it be on subscriptions new or renewed, while commissions directly from a given edition’s publishing house can vary. According to the deals we’re able to make with publishing houses, we must adjust our prices to avoid selling at a loss.

How will I receive my subscriptions ?

According to your subscription, you will have access to your favourite titles via the following modes:

  • Paper: you will receive your print subscription via mail at the shipping address given when you placed your order.
  • Digital: You will receive an access code and a link to the platform from which you can access your digital subscriptions.
  • Coupled: receive both print and digital versions of your subscription